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When businesses consider Salesforce consultants, they may wonder, “Well, what could they do for us”? Even if there is not a mega, all-hands-on-deck project in the works, there are many areas a seasoned Salesforce consultant can advise in, and help provide best practices.

Oftentimes, areas outside of major projects get overlooked, and it’s a shame for all of those involved. Maintenance of the Salesforce org is not considered a priority, however, unmaintained orgs can provide a lot of strain on the admins and developers that are up to their elbows in the system.

Also, it is easy to forget that Salesforce consultants can usually get more done in a few hours than one would think. Finding a Salesforce consultant with years of experience, and one that can demonstrate their mastery of being efficient is important.

Why not let a Salesforce consultant assist you with often overlooked areas that need attention? Here are just a few areas where a Salesforce consultant can help whip your business into shape!

Release Updates

It would probably not be an incorrect statement to assume you do not have the bandwidth for admins and developers to read through the 500+ pages of release notes that come out three times a year for updates that are soon to take place in your org.

And, they are more than likely not taking advantage of a preview sandbox and trying out those changes before they take place in the production environment. There’s no shame in this – it happens to most businesses. But, you can change that.

A Salesforce consultant can help you get a handle on the release updates and can advise on considerations your business needs to take to make sure you’re ready when it happens, and that you can be prepared in case something goes wrong.

Data Security

It’s easy to get lost in the shuffle from one project to the next and not do an evaluation on the state of your data security. Or, maybe this was a driving priority a few years ago, but has since fallen by the wayside.

Data security is something that, if not kept in the forefront of your mind, can allow for bad practices to take hold. Before you know it, a manager’s request for “View All” data has carried over to end users and it spreads like wildfire based on requests throughout the company.

A Salesforce consultant can evaluate the state of your data security, and advise on permissions changes to make, as well as set up a plan on a checklist of considerations before making future changes.

Process Efficiencies

We’ve all been there, where we implement a process, and months later it needs to be tweaked, only to be tweaked again some time after that. Before you know it, your process is “duct-taped” all over the place, but no one wants to let you start from scratch to rebuild.

This can also mean your end-users like Sales reps are entering way more data than they really need to enter, thus requiring them to spend a lot of time on administrative duties. It seems a more efficient process could save them time and shape it up to run more smoothly.

Salesforce consultants are masters of Salesforce process efficiency, and can advise on flow, process builders, or apex in order to make your processes work better for everyone. There are even a lot of out-of-the-box solutions that can handle significant loads that they can point out or help you assemble.

Salesforce Integrations

Salesforce integrations can be as small as a simple app on the AppExchange, or as large as a major CRM connection to your org. Big or small, there is a lot that can happen (and, go wrong), especially if integrations are rushed or poorly planned out.

A Salesforce consultant can help you properly plan your integration, and provide considerations to look out for before you install. And, if it is a major integration, a consultant can provide bandwidth to do some of the heavy lifting.

Look for past experience with integrations and take advantage of a professional who has “been there, done that”, to guide you with a successful integration.

Sandbox Refresh Plans

Poor habits that are developed due to stakeholders yelling “we need this now!” happens in most orgs. You may have intended to follow the best practices path of a good sandbox flow, but putting changes directly in production has become the only way admins are surviving in the day-to-day rush.

The first course of action is to develop a plan on how to get your sandboxes realigned with production so that changes can be implemented in the sandbox environment and tested, before eventually making their way into production.

This can be overwhelming, especially if there’s a release on the horizon. Let a Salesforce consultant advise you on the best course of action to take, as well as help you develop a plan for best practices moving forward, so you can reduce stress and improve accuracy on your releases.

Leslie Roberts